Call Center and Customer Service Test Details

Hiring and retaining people with the right skills is the key to success in the modern call center. With the Call Center tests you can easily determine whether applicants are ready for the job, or if existing employees require specific training. Our Call Center Skills provides a series of advanced computer-based tests that accurately measure knowledge and skills required for effective work as a call-center representative. Independently validated, these tests are designed to help save time, money, and effort in call center recruitment, training, and turnover. Tests include: