Online Support

If you are experiencing difficulties with an online test session, please review the following support guidelines:

1)  After I enter my eticket number I receive a black screen, JAVA error message or my system does not pass the system check, what should I do?

Please click on the following link:  http://config.skillcheck.com/onlinetesting/browsersetup.html - select the ACTIVE X option.  You will receive a message that your browser has been set up for Active X.  Then go back to the login page & try the testing again.  

2)  I was in the middle of a test and was disconnected, what do I do?

The test session can be restarted and will resume where you left off.  Simply go back to the login screen & try the test again.

3)  I cannot see the entire question.

You will need to adjust your screen resolution to 1024x768.  You can make this change by going to your Control Panel, Select Display and then select Settings.  Change the resolution to 1024x768

4)  I started the test, but nothing came up.

Make sure you have disabled pop-up blocking software.

5)  I finished a test, but the same test came up again (looping).

Please email techsupport@totaltesting.com - we will need to reset your session.  Be sure to include the company you are testing for and the eticket number.

6)  I am getting an error message "ICA browser..." (type error) -

This is a firewall issue. You will need to try the Active X link in item #1. If you still have a problem, please contact your IT department for assistance

Online Technical Requirements

• Ability to open a standard http Web connection (TCP/IP port 80) to our servers
• HTTP Port 80 and SSL is enabled and permitted on port 443
• Javascript and cookies are enabled
• Signed java applets or activeX 1 controls are enabled and permitted
• Pop-up window blocking is turned off or disabled for the skillcheck.com domain
• Screen resolution set to 1024x768 or larger for all browsers
• Note: Internet Testing does not support accelerated dial-up connections such as NetZero
• If you are using Microsoft Windows and Internet Explorer, you may need permission from your network administrator to download and install required software.
• Online Testing supports all versions of Windows 2003, XP, 2000, ME, NT, and 98. Online Testing is also deployable via a browser published by Windows Terminal Services/Citrix MetaFrame. (Browser/server configuration must meet the requirements noted above.)
• Online Testing explicitly supports Red Hat 9. Contact Online Testing Support for information regarding support for other Linux distributions.
• Netscape is not supported on Windows XP
• These are the minimum and recommended bandwidth requirements for Online Testing:
  • Standard Tests: The minimum recommended bandwidth to run non-audio tests is a dedicated 56 kbps client-side connection per workstation. At this speed, tests will have delays at test start and end but generally will give acceptable, although slow performance during the test.
  • Audio-enabled Tests: The minimum recommended bandwidth to run audio tests is a dedicated 128 kbps client-side, high-quality, low-latency connection per workstation.
• Mac's may not operate correctly without correct OS