Questions to most technical difficulties:

  1. I did the system check, but it failed. 

  2. I tried to download Java, but the system check does not recognize it.

  3. I am getting a black screen & nothing happens

  4. I cannot see the Total Testing website - it is a gray screen

  5. I am getting an error message "No ICA Browser..."

  6. I am trying to take a test, but the keyboard doesn't seem to be working - I can't enter anything

  7. I am trying to take a Data Entry or Ten Key test and the test won't let me tab to the next field

  8. The test locked up - what do I do?

  9. I cannot see the bottom of the screen - the question is missing.

  10. I just finished a test, but it came up again.  Do I need to retake it?

  11. I'm done with the test, how do I get my scores.

  12. When all else fails..

Answers:

  1. If the system check failed, try going in through Active X: Please run the following link and select the Active-x button. http://config.skillcheck.com/onlinetesting/browsersetup.html  Then, try running your test again and download the Online Testing plug-in when prompted to do so.

  2. If your system doesn't recognize that Java has been downloaded.  Try to manually download Java.  If that still doesn't work you can try the Active X option.  Please run the following link, and select the Active-x button. http://config.skillcheck.com/onlinetesting/browsersetup.html  Try running your test again and download the Online Testing plug-in when prompted to do so.

  3. A black screen can indicate that your system does not have ADMIN rights.  You can adjust your rights to have ADMIN rights or try going in through Active X:  Please run the following link, and select the Active-x button. http://config.skillcheck.com/onlinetesting/browsersetup.html  Try running your test again and download the Online Testing plug-in when prompted to do so.

  4. If you cannot see the TotalTesting Website, you have Anti-Virus that is blocking our page.  You can temporarily disable your Anti-Virus or go through our sister website: http://www.fadvassessments.com/login.html

  5. No ICA Browser is a company firewall that is blocking you.  Most of the time you can get through with the Active X option.  Please run the following link, and select the Active-x button. http://config.skillcheck.com/onlinetesting/browsersetup.html  Try running your test again and download the Online Testing plug-in when prompted to do so.    If it still does not work, you'll need your IT dept to adjust the Proxy Settings as follows:

    Your Firewall / Proxy Server will need the following ports open:

    http (port 80) and https (port 443) traffic: 66.150.197.5  -  66.150.197.29

     

    If you only want to allow specific IP addresses, these are the specific addresses currently required.

    This is for http (port 80) and https (port 443) traffic:
    66.150.197.5
    66.150.197.11
    66.150.197.16
    66.150.197.20

     

  6. If the test won't allow you to enter anything, you most likely have Pop-Up blockers on.  Please disable this & try the test again.

  7. This is a known problem with Java and Internet Explorer.  You can either download the Firefox browser (www.firefox.com) or try the Active X Link: Please run the following link, and select the Active-x button. http://config.skillcheck.com/onlinetesting/browsersetup.html  Try running your test again and download the Online Testing plug-in when prompted to do so.   If you still experience a problem, please contact us & we will set up a different version of the test.

  8. If the test locked up, please close all the test windows & log back in.  The test will pick up where it left off.

  9. If you cannot see the question, you'll need to adjust your screen resolution.  Close the testing windows.

    1.       Right click anywhere on the monitor screen (desktop)

    2.       Left click on the 'Properties' option

    3.       Click on the 'Settings' tab

    4.       In the 'Screen Resolution' area move the slider one notch to the right so that you see 1024 by 768 pixels

    5.       Click the <Apply> button then the <OK> button, then try the test again.

     

  10. The test is caught in a loop and you will need a new test session..  Please email techsupport@totaltesting.com with the ticket number & company that assigned your test.  Total Testing will email you with a new test session.

  11. Your scores have automatically been sent the company that sent the test to you.  Please contact them directly.

  12. Click the <Tools> button => click 'Internet Options'.

     

    On the General tab => Browsing History section => click the <Settings> button. In the 'Check for New Versions of Stored Pages' section, select the 'Every time I visit the webpage' option. In the 'Amount of disk space to use' field set the value to

    8 => click the <OK> button. This will take you back to the Internet Options window.

     

    In the 'Browsing History' section => click the <Delete...> button => On the 'Delete Browsing History' window => 'Temporary Internet Files' section => click the <Delete Files...> button => a 'Delete Files' dialog will appear => click the <Yes> button. On the lower right corner of this 'Delete Browsing History' window click the <Close> button. This will bring you back to the 'Internet Options' window.

     

    Click the 'Security' tab. In the ‘Select a zone to view. . . ‘area, click on the Internet icon. Confirm the 'Security level for this zone' is set to 'Medium-high'.

     

    Click the 'Advanced' tab. In the lower-right corner click the <Restore advanced

    settings> button.

     

    Click the Privacy tab => Pop-up Blocker Section => deselect the

    'Block pop-ups' option. Also, Disable any pop-up blocking utility bundled with Google

    and Yahoo Toolbars by clicking on the toolbar '# blocked' icon so you

    see 'Popups ok'.

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Minimum Hardware Requirements for Interactive Tests

The requirements for interactive tests (such as Microsoft Word 2000, Data Entry, Typing or Call Center Listening Skills) are slightly higher than the requirements for multiple choice tests. If your system does not meet the requirements below, you may experience loss of data or graphics.  Minimum hardware requirements include:

1.       Internet Connection
    Minimum: 56.6k Dial-up connection or faster
    Recommended: Digital Internet Connection (DSL, Cable Modem, T1 or T3)

2.       Browser Requirements
    Microsoft Internet Explorer: version 5.0 or higher
    America Online: AOL's browser is not supported. You may connect to the Internet with AOL,
        but then you must minimize AOL's browser and use Internet Explorer 5.0 or higher.
    Important Note Regarding Pop-Up Blockers: Certain pop-up blockers prohibit the launching
        of online testing. If you have Pop-Up Blocking software, please locate the software and
        disable your pop-up blocker.

3.       CPU
    PC:
        Minimum: Pentium 166 MHz or faster
        Recommended: Pentium III class (~500 MHz) or faster
    Mac: Interactive tests are only supported on Microsoft Windows-capable machines

4.       RAM
    Minimum: 128 MB or more
    Recommended: 256 MB or more

5.       Operating System
    Microsoft Windows 98, NT 4.0 or higher
      * Interactive tests are only supported on Microsoft Windows-capable machines *

6.       Screen Resolution
    800 x 600 or higher

7.       Java Virtual Machine
    Sun: 1.4.2 or higher
    If you like, you can get Sun Microsystem's Java Virtual Machine by clicking www.java.com. If you are not comfortable
    completing the installation on your own, you may wish to ask a member of your company's Computer Support
    division for help or contact our technical support.

8.       Additional Requirements for Call Center Tests
    Sound Card
    Speakers or Headphones

 

Optimize Your Browser

Not all browsers work optimally with our site, and even the most advanced browsers may require some fine-tuning to optimize the displays for your computer. If you have any problems, please consult your browser's help file or contact us.

It is crucial that you have all of the following components enabled within your browser:

Ø      Cookies  

Ø      All aspects of Java, to include scripting and applets

Ø      Browsing in a new process

Ø       HTTP 1.1

You may also choose to temporarily disable script debugging before you begin your test. To modify or enable these options, please go to "Tools - Internet Options" if you are using Internet Explorer. For help on what these settings do, or for more help on how to change them, please view the help file for your browser.

You can download the latest version of Microsoft Internet Explorer.

                    Disconnects & Service Disruptions

If you experience a disruption of your Internet service while you are testing, you should be able to re-enter the test you started. If you have begun a test, but not completed or scored it, you should still be able to have the test scored. Once you re-establish your connection to the Internet, reconnect to www.totaltesting.com/login  and enter your eticket.  You should be able continue the test at the point at which you lost connection without any loss of data or progress. However, due to the nature of some tests whose questions must be answered in one sitting and in a sequential order (such as Typing or Data Entry tests) you may have to begin your test again from the first question.

                   Internet Speed

Depending on the time of day and the capability of your Internet Service Provider, you may experience delays in testing. If possible, avoid taking tests during periods of heaviest Internet usage, usually late afternoon and early evening.

The quality and speed of your computer system and Internet connection will also affect the length of time it takes for each test question to load. If your test seems frozen between questions, please wait for at least thirty seconds before attempting to close the test. Also, you may wish to "Refresh" or "Reload" the test question page by using your browser's keyboard shortcut. This should advance you to the next question.
 
 
 

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