Test Name

Items

Description

Accounting –Accountant*

40

This test contains questions on common knowledge and skills required by an accountant, including standard accounting concepts, procedures and calculations.

Accounting and Bookkeeping (Canada)*

44

This test contains questions on common knowledge and skills required by an accountant or bookkeeper working under Canadian rules and procedures for accounting.

Accounting -Accounts Payable*

35

This test contains questions on common knowledge and skills required by someone managing accounts payable including standard accounts payable concepts, procedures and calculations.

Accounting -Accounts Receivable*

45

This test contains questions on common knowledge and skills required by someone managing accounts receivable including standard accounts receivable concepts, procedures and calculations including proper posting to A/R accounts.

Accounting –Advanced Accounting*

30

This test contains questions on advanced accounting topics such as taxes, auditing, financial accounting and accounting-related legal issues.

Accounting –Bookkeeper*

45

This test contains questions on common knowledge and skills required by a bookkeeper, including basic accounting concepts and bookkeeping calculations, filing procedures and knowledge of financial statements.

Accounting -Business Documents*

35

This test contains questions on understanding business documents, such as checks, invoices, and bank statements.

Accounting –Credits and Debits*

40

This test contains questions how various items would be classified when posted to an account, as a credit or a debit.

Accounting -Cost Accounting*

30

This test contains questions on cost accounting principles, procedures and calculations. 

Accounting -Math Skills*

30

This test contains questions on the most commonly used accounting math skills, such as calculations requiring addition, subtraction, multiplication, division, and percentages.

Accounting –Payroll*

40

This test contains questions on payroll skills including preparing and filing tax forms, calculating salaries, calculating employer contributions, and journal entries.

Accounting –Taxes*

30

This test contains questions on the most commonly used accounting tax skills, such as payroll form identification, tax law, Medicare and Social Security withholding, and capital gains.

Accounting –Terminology*

35

This test contains questions on common terminology used in all aspects of bookkeeping and accounting.

Peachtree Accounting

35

This test contains questions on the most commonly used Peachtree Accounting features such as analysis, banking, reports and forms, application use as well as configuration and setup.

QuickBooks Accounting

35

This test contains questions on the most commonly used QuickBooks Accounting features such as analysis, banking, reports and forms, application use as well as configuration and setup.

Typing Test - Accounting

5 minutes

Examinees type a document that contains accounting terminology.  Scores measure typing speed and accuracy.

Typing Test – Banking and Finance

5 minutes

Examinees are asked to type numbers that include terminology related to banking and finance.  Scores measure typing speed and accuracy.

Data Entry - Checks

5 minutes

Examinees are asked to type details from a series of checks into an on-screen form.  Scores are based on speed and accuracy.

Data Entry - Decimals)

5 minutes

Examinees are asked to type numbers that include decimals using the keyboard.  Scores are based on speed and accuracy.

Spelling – Accounting-Bookkeeping

20

The applicant is asked to select the correct spelling of words specific to accounting environments.

Transcription - Accounting

5 minutes

Examinees type a document that contains accounting terminology as it is read aloud.  Scores measure typing speed and accuracy.

Shorthand - Accounting

5 minutes

Using pen and paper, examinees transcribe audio text into shorthand. Examinees then type their own shorthand notes into the space provided on the computer screen

Read Response - Accounting

5 minutes + reading

Shorthand test in which examinees hear a document read aloud, transcribe it into shorthand, then show or read their shorthand notes to an administrator for personal grading.

Bank Teller – Teller Knowledge

35

This test contains questions on common skills required by bank tellers, such as knowledge of banking products, proper banking procedures and issues related to security and fraud.

Bank Teller – Money Handling

30

This test contains questions related to working with currency, checks and other items related to duties as a bank teller.  Questions include interactive exercises in cashing checks, handling deposits, spotting fraudulent items and reconciling a cash drawer. 

Finance - Consumer Finance

35

Assesses an understanding of consumer finance issues including credit monitoring, debt concepts, educational finance, investment, planning and insurance.

Finance - Credit and Collections

35

Assesses an understanding of consumer and commercial credit issues including billing procedures, credit and collection laws, rules and procedures.

Finance - Financial Analysis

35

Assesses an understanding of financial analysis procedures and techniques including investment and analysis concepts, financial statements and financial data resources.

Finance - Financial Management

35

Assesses an understanding of financial management knowledge and skill including financial management concepts and calculations, debt and debt restructuring, financial reorganization and Sarbanes-Oxley issues.

Finance - Financial Knowledge

35

Assesses foundational knowledge of financial issues including financial markets and business structures, financial management and analysis concepts, currency markets, business ethics and law.

Finance - Insurance

45

Assesses a broad understanding of insurance issues including auto, business, health, life and property insurance. 

Finance - Insurance – Health

30

Assesses an understanding of various aspects of health insurance including employer-related insurance, elements of health insurance plans, insurance billing and coding.

Test Name

# of

Items

Description

Identity -Cognitive

40

Test measures verbal reasoning as well as logical and mathematical reasoning.

Identity - Risk-Free

80

Test measures trustworthiness, rules compliance, attitudes toward drug use and violence, as well as reliability and candidness.

Identity -Sales

95

Test measures ambition, self-confidence, assertiveness, stress management, helping disposition, reliability and candidness.

Identity -Service

65

Test measures helping disposition, team player orientation, stress management, reliability and candidness.

Identity - Workplace Skills

80

Test measures mathematical and verbal reasoning, language skills, attention to detail and analyzing skills.

Identity - Workplace Personality

140

Test measures ambition, self-confidence, assertiveness, flexibility, helping disposition, reliability, team player orientation, trustworthiness, stress management and candidness.

Identity - Healthcare

40

Test measures compassion, service, patient relations, tolerance, and team relations.

Identity – Industrial Skills

This test measures skills needed for light industrial jobs including math, inspection and assembly skills, as well as reliability, trustworthiness, attitude toward drug use, and candidness.

Test Name

Time/Items

Description

Audio Data Entry

5 minutes

Examinees enter data into online forms from audio input

Audio Data Entry - Call Center

10

minutes

Listening to a simulated marketing call, examinees are asked to type the required information into an on-screen form.

Call Center - Coding

24

Examinees are asked to select the correct button on a telephone from a list of extensions, area codes, country codes and departments.

Call Center - Data Analysis

20

Examinees are shown various price charts and asked to determine which price would be charged for different scenarios.

Call Center - Sales

26

Call Center - Sales questions on topics such as sales strategies, features vs. benefits, needs vs. desires, closing a sale as well as effective sales techniques

Call Center - Service

16

Call Center - Sales questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Call Center - Service techniques.

Call Center - Telephone Skills

30

Call Center – Telephone Skills questions on topics such as holding and forwarding calls, taking and leaving messages, telephone etiquette as well as telephone terminology.

Call Center Customer Service Scenarios

Scenarios

This test places a candidate in a simulation of a call center customer service environment and asks the candidate to interact with a customer to solve problems and provide information. 

Call Center Sales Scenarios

Scenarios

This test places a candidate in a simulation of a call center sales environment and asks the candidate to interact with contacts and prospects at different stages of the sales cycle (prospecting, information gathering/controlling the sale, dealing with objections and closing).

 Data Entry - Checks

5 minutes

The applicant is asked to type details from a series of checks into an on-screen form.  Scores are based on speed and accuracy.

 Data Entry - Decimals

5 minutes

The applicant is asked to type numbers that include decimals using the keyboard.  Scores are based on speed and accuracy.

Data Entry - Sales (Leads)

5 minutes

The applicant is asked to type details from a business card into an on-screen form.

Data Entry - Sales (Orders)

5

The applicant is asked to type information from a sales order into an on-screen form.

Postal Codes

40

Examinees are asked to enter the abbreviated names for US States, US Territories and Canadian Provinces.

Postal Codes (Audio)

35

Listening to an audio tape, examinees are asked to enter the abbreviated names for US States, US Territories and Canadian Provinces. 

Spelling - (Audio)

30

Listening to an audio tape, examinees are asked to type the correct spelling for various words.

Spelling - Geography

40

Examinees are asked to select the correct spelling of countries as well as US and international cities and states.

Spelling - International Geography (Audio)

40

Listening to an audio tape, examinees are asked to type the correct spelling of countries as well international cities and states.

Spelling - US Geography (Audio)

40

Listening to an audio tape, examinees are asked to type the correct spelling of US cities and states.

Test Name

Items

Description

Audio Transcription

5 minutes.

Examinees type a document that is read aloud

Checking - Standard

30

Examinees are asked to compare 2 sets of dates, addresses, names as well as words and phrases and mark if they match or not.

Checking - Names

20

Examinees are asked to compare 2 sets of names and mark if they match or not.

Checking - Numbers

30

Examinees are asked to compare 2 sets of numbers and mark if they match or not.

Coding - Standard

30

Examinees are asked to select the correct abbreviation from a list of extensions, departments, names, colors, cities and chemicals.

Coding - Letters

30

Examinees are asked to select the correct abbreviation from a list of names, colors, departments, cities and chemicals.

Coding - Numbers

30

Examinees are asked to select the correct button on a telephone from a list of extensions, area codes, country codes and departments.

Customer Service

32

Customer Service questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Customer Service techniques.

Data Entry Test - Alphanumeric

5 minutes

The applicant is asked to type names and addresses using the keyboard.  Scores are based on speed and accuracy of input.

Data Entry Test - Numeric

5 minutes

Examinees are asked to type numerical information using the computer keypad.  Scores are based on speed and accuracy of input.

Data Entry - Checks

5 minutes

The applicant is asked to type details from a series of checks into an on-screen form.  Scores are based on speed and accuracy.

Data Entry - Decimals

5 minutes

The applicant is asked to type numbers that include decimals using the keyboard.  Scores are based on speed and accuracy

Filing - Standard

30

Examinees must select the correct location for filing documents based on dates, numbers, names and companies.

Filing - Names

30

Examinees must select the correct location for filing documents based on names and companies.

Filing - Numbers

38

Examinees must select the correct location for filing documents based on dates and numbers.

Grammar - Business

20

Examinees are asked to select grammatically correct sentences specific to business environments.

Grammar - General

20