|
Test Name
|
Description
|
|
Audio Data Entry
|
Examinees enter data into online forms from audio input
5 minute
timed test |
|
Audio Data Entry - Call Center
|
Listening to a simulated marketing call, examinees are asked to
type the required information into an on-screen form.
10 minute timed
test |
|
Coding |
Examinees are asked to select the correct button on a telephone
from a list of extensions, area codes, country codes and
departments.
Untimed - 24
questions |
|
Data Analysis |
Examinees are shown various price charts and asked to determine
which price would be charged for different scenarios.
Untimed - 20
questions |
|
Sales |
Call Center - Sales questions on topics such as sales strategies,
features vs. benefits, needs vs. desires, closing a sale as well
as effective sales techniques
Untimed - 26
questions |
|
Service |
Call Center - Sales questions on topics such as how best to deal
with dissatisfied customers, proper telephone skills as well as
Call Center - Service techniques.
Untimed - 16
questions |
|
Telephone Skills |
Call Center – Telephone Skills questions on topics such as holding
and forwarding calls, taking and leaving messages, telephone
etiquette as well as telephone terminology.
Untimed - 30
questions
top of page |
|
Customer
Service Scenarios (Audio Interactive)
|
Tests for audio customer service skills which assess the test
takers ability to listen and appropriately respond to customer's
questions, as well as, entering data into the customer database
effectively. The candidate works with simulated call center
scenarios in which he or she is required to handle two different
types of customer service calls:
- Problem Solving Calls in which the candidate had to solve
customer problems, such as helping customers resolve the status of
an existing order or handling customers with simple or complex
complaints.
- Informational Calls in which a candidate had to provide an
existing customer or a potential customer with information about
the status of an existing order or about company products and
services.
They are scored on the following areas: Manners, Effectiveness,
Accuracy, Analysis, & Follow-Up Skills.
Test can take up to 30
minutes |
|
Sales
Scenarios
|
Assesses a test-takers ability to identify customer needs,
describe features and benefits, sales planning, attitudes,
preparation, confidence, cold-calling and prospecting, &
identifying buying readiness
Untimed - 16
questions |
|
Data Entry - Sales (Leads)
|
Data Entry - Sales (Leads)
5 minute timed test |
|
Data Entry - Sales (Orders)
|
The applicant is asked to type information from a sales order into
an on-screen form.
5 minute timed
test |
|
Postal Codes
|
Examinees are asked to enter the abbreviated names for US States,
US Territories and Canadian Provinces.
Untimed - 40
questions
top of page |
|
Postal Codes (Audio)
|
Listening to an audio tape, examinees are asked to enter the
abbreviated names for US States, US Territories and Canadian
Provinces.
Untimed - 35 questions |
|
Spelling - (Audio)
|
Listening to an audio tape, examinees are asked to type the
correct spelling for various words.
Untimed - 30
questions |
|
Spelling - Geography
|
Examinees are asked to select the correct spelling of countries as
well as US and international cities and states.
Untimed - 40
questions |
|
Spelling - International Geography (Audio)
|
Listening to an audio tape, examinees are asked to type the
correct spelling of countries as well international cities and
states.
Untimed - 40
questions |
|
Spelling - US Geography (Audio)
|
Listening to an audio tape, examinees are asked to type the
correct spelling of US cities and states.
Untimed - 40
questions |
|
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